Terms of service

Terms of Service

Last Updated: August 14, 2026

Welcome to Fleurora24. These Terms of Service govern your use of our website and your purchase of products through our online store.

By accessing or using our website, you agree to be bound by these Terms of Service. If you do not agree with these terms, please do not use our website.

1. About Fleurora24

Fleurora24 is an online retailer specializing in artificial silk flowers, floral bouquets, and decorative floral products for homes, weddings, events, celebrations, and gifts.

Our store is located at:

61 Hopedale Ave
Toronto, ON M4K 3M8
Canada

2. Use of Our Website

You agree to use our website only for lawful purposes.

You must not use the website:

  • To violate applicable laws or regulations
  • To interfere with website operation
  • To attempt unauthorized access to our systems
  • To submit fraudulent or misleading information
  • To interfere with another customer's use of the website
  • To copy or misuse our website content without permission

We reserve the right to restrict or terminate access to our website where necessary to protect our business, customers, or website.

3. Product Information

We make reasonable efforts to ensure that product descriptions, photographs, specifications, colors, dimensions, and other product information are accurate.

However, because our products are artificial flowers and decorative items, slight variations in color, shape, arrangement, size, or appearance may occur.

Images displayed on different screens may also appear slightly different depending on the customer's device and display settings.

4. Product Availability

Product availability may change without notice.

If an item becomes unavailable after an order has been placed, we may contact you to discuss an appropriate solution, including a replacement, alternative product, or refund where applicable.

5. Orders

When you place an order through Fleurora24, you are submitting a request to purchase the selected products.

We reserve the right to refuse, cancel, or limit an order when reasonably necessary, including in cases involving suspected fraud, incorrect pricing, inventory limitations, or other unusual circumstances.

If we cancel an order after payment has been received, the applicable amount will be refunded to the original payment method.

6. Pricing

Prices displayed on our website are subject to change without notice.

We make reasonable efforts to maintain accurate pricing information. If a significant pricing error occurs, we reserve the right to correct the error and contact affected customers regarding their order.

7. Payment

Orders must be paid using an available payment method offered during checkout.

By providing payment information, you confirm that you are authorized to use the selected payment method.

8. Shipping

Fleurora24 offers free worldwide shipping.

Our standard delivery timeframe is approximately 7–10 days.

Delivery times may occasionally be affected by circumstances outside our reasonable control, including customs procedures, carrier delays, weather, public holidays, or other transportation disruptions.

9. Returns and Refunds

Eligible customers may request a free return and refund within 30 days of receiving their order, subject to our Return & Refund Policy.

By purchasing from Fleurora24, you acknowledge and agree to the conditions described in our Return & Refund Policy.

10. Intellectual Property

All content appearing on the Fleurora24 website, including but not limited to:

  • Product photographs
  • Product descriptions
  • Logos
  • Brand names
  • Graphics
  • Website design
  • Text
  • Layout
  • Other original materials

may be protected by applicable intellectual property laws.

You may not reproduce, distribute, modify, sell, or commercially exploit our website content without prior written permission.

11. Third-Party Services

Our website may use third-party services, payment processors, shipping providers, analytics services, or other technology providers.

Your use of third-party services may also be subject to the terms and policies of those third parties.

Fleurora24 is not responsible for independent third-party policies or services outside our reasonable control.

12. Limitation of Liability

To the extent permitted by applicable law, Fleurora24 will not be responsible for indirect, incidental, special, or consequential losses arising from the use of our website or products.

Nothing in these Terms is intended to exclude or limit any consumer rights that cannot legally be excluded or limited under applicable law.

13. Changes to These Terms

We may update these Terms of Service from time to time.

Any updated version will be posted on this page with a revised "Last Updated" date.

Your continued use of our website after changes are posted constitutes acceptance of the updated terms to the extent permitted by law.

14. Contact

For questions regarding these Terms of Service:

Fleurora24
61 Hopedale Ave
Toronto, ON M4K 3M8
Canada
Phone: (416) 425-4493
Email: support@fleurora24.online