Shipping policy

Shipping Policy

Last Updated: August 14, 2026

At Fleurora24, we want your shopping experience to be simple and convenient. We are pleased to offer free worldwide shipping on eligible orders.

1. Free Worldwide Shipping

Fleurora24 offers free shipping worldwide.

There is no additional standard shipping fee for eligible destinations under our standard shipping service.

2. Delivery Time

Our estimated delivery timeframe is:

7–10 days

The estimated delivery period begins after the order has been processed and dispatched according to the applicable shipping arrangement.

Delivery estimates are not guaranteed dates. Actual delivery may vary depending on the destination, carrier, customs processing, weather, holidays, and other circumstances outside our reasonable control.

3. Order Processing

After an order is placed, we prepare the products for shipment and arrange delivery to the address provided during checkout.

Customers are responsible for ensuring that their shipping information is accurate and complete.

Incorrect or incomplete addresses may cause delays or unsuccessful delivery.

4. International Shipping

We ship to customers around the world.

International orders may be subject to customs procedures, import requirements, or local regulations depending on the destination country.

Customers are responsible for complying with applicable local requirements.

Where applicable, customs-related charges, duties, or taxes imposed by the destination country may be the responsibility of the customer unless otherwise stated during checkout.

5. Tracking Information

When tracking information is available, it may be provided to the customer through the contact information associated with the order.

Tracking updates may take some time to appear after a shipment has been dispatched.

6. Delivery Delays

Although we work to provide delivery within the estimated 7–10 day timeframe, delays may occasionally occur.

Possible causes include:

Customs inspections
Carrier delays
Severe weather
Public holidays
Transportation disruptions
Incorrect delivery information
Unexpected logistical issues

Fleurora24 cannot guarantee a specific delivery date when delays are caused by circumstances outside our reasonable control.

7. Incorrect Shipping Address

Customers are responsible for providing a correct shipping address at checkout.

If you realize that your address is incorrect, please contact us as quickly as possible at:

support@fleurora24.online

We will do our best to assist before the order is dispatched. However, we cannot guarantee that an address can be changed after shipment.

8. Missing or Lost Packages

If tracking indicates that a package has been delivered but you cannot locate it, please check with household members, neighbors, building management, or the delivery location first.

If the package remains missing, contact our customer support team so we can review the situation.